![]() I was told later at the shop that website did not work for my device.Ĥ: I called the number the shop staff gave me. Now it appears customer service is a sales department, delivering misinformation to customers to upsell their plans with no accountability for the information that they relay, Very Disappointed with the New Verizon customer service and the disingenuous attempts at selling higher priced plans without any accountability for service.ġ: They spelled my name "Philip" > "Philp".Ģ: The device did not function even remotely close to the promised "adequate".ģ: The website address I was told to use for complaints did not work. At the time I was impressed with Verizon’s customer service. This is the exact behavior I received from ATT before I switched to Verizon 7 years ago. This was clearly a tactic to “deal with me” without having to resolve the issue. He then placed me on a 30minute hold without checking back. He explained how eager he was to help me and that he had been with the company for 15years, but that he had to talk with IT to resolve my problem. I talked with "Harris" which I am sure was not his real name. I then called again on with my new again "upgraded service" which was still having shorter episodes of buffering. Since I had both plans overlapping during the billing cycle, I was charged for both plans the first month which I protested, but clearly Verizon was well aware and not interested. Now paying $30 more from my original plan. I was then told in order to prevent being knocked off the internet during peak use hours, I needed to again upgrade my plan. I was unaware that there were 2 levels of service for the same speed. It came as a surprise when I was told that I only purchased the regular faster internet and did not pay for the premium access. It was clear the Verizon customer service were now only salespeople with the intent to sell more services.
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